Mr. Trottier is a senior ASI associate. After 30 years in the
travel and transportation industry, Jean-Marc has started
his own aviation consulting company, based in Ottawa,
Canada.
His career has seen him in various parts of Canada,
as well as a few years in Port-au-Prince, Haiti, where
he managed Air Canada’s interests in Haiti and
Dominican Republic. He also presided the Caribbean Area
Reservations Group for IATA between 1983 and 1985.
His aviation experience touches on just about every
area of the airline: reservations, marketing, airport
operations, safety management, dangerous goods, customer
service, cargo operations and much interaction with
every department within the airline and the aviation
world.
As an aviation consultant, he has contributed to a number
of projects that include a study on the Liberalization
of ground handling services at Moroccan airports (development
of a financial model), safety applications in Mexico,
and commercial evaluations for different international
carriers operating to Canada. He has also conducted
a number of studies for various organizations, including
a North American Customer Satisfaction survey for the
Royal Canadian Mint.
Mr. Trottier holds a certificate in management from
Hautes-Etudes Commerciales in Montreal and is a graduate
of the MBA-Global Aviation program from Concordia University
in Montreal. He currently teaches International Marketing
for the Forum for International Trade Training; Transportation
Policy at McGill University; International Transportation
of Persons at College F-X Garneau in Quebec City as
well as Civil Aviation related courses for the International
Air Transport Association (Geneva, Sudan, and Montreal).
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