 Mr.
Trottier is a senior ASI associate. After 30 years in
the travel and transportation industry, Jean-Marc has
started his own aviation consulting company, based in
Ottawa, Canada.
His career has seen him in various parts of Canada,
as well as a few years in Port-au-Prince, Haiti, where
he managed Air Canada’s interests in Haiti and
Dominican Republic. He also presided the Caribbean Area
Reservations Group for IATA between 1983 and 1985.
His aviation experience touches on just about every
area of the airline: reservations, marketing, airport
operations, safety management, dangerous goods, customer
service, cargo operations and much interaction with
every department within the airline and the aviation
world.
As an aviation consultant, he has contributed to a
number of projects that include a study on the Liberalization
of ground handling services at Moroccan airports (development
of a financial model), safety applications in Mexico,
and commercial evaluations for different international
carriers operating to Canada. He has also conducted
a number of studies for various organizations, including
a North American Customer Satisfaction survey for the
Royal Canadian Mint.
Mr. Trottier holds a certificate in management from
Hautes-Études Commerciales in Montreal and is
a graduate of the MBA-Global Aviation program from Concordia
University in Montreal. He currently teaches International
Marketing for the Forum for International Trade Training;
Transportation Policy at McGill University; International
Transportation of Persons at College F-X Garneau in
Quebec City.
He conducts Civil Aviation related courses for the
International Air Transport Association (Bahrain, Canada,
Dubai, Nigeria, Russia, Singapore, South Africa, Sudan,
Switzerland, and Ukraine.). He co-developed the Aviation
Security Professional Management program for ICAO and
Concordia University and has delivered the program around
the world. He recently was invited to lecture at the
Beijing University of Aeronautics and Astronautics on
Airline Operations.
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